"W32.Beagle@mm" Worm Removal

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Dear ASDE Internet Customer,

The latest widespread worm that has infected customers on our service is "W32.Beagle@mm" There are several variants of this virus It can infect any computer running a Microsoft operating system (i.e., Windows 95, Windows 98, Windows ME, Windows XP, Windows NT, Windows 2000.)

One of the ways this virus will spread is by an email that may pretend to be a message from your ISP (e.g. ASDE). In other words, the email message will appear as if it was sent from ASDE. It does not use a legitimate ASDE email address. Also, ASDE would never send attachments to our customers (unless it was specifically requested by a customer.)

It can also spread through Kazaa (a music download program) and file sharing programs.

You must run the email attachment to become infected. So delete the message before opening the attachment.

Symantec has a removal tool for this virus. The site to download the removal tool is:

http://securityresponse.symantec.com/avcenter/venc/data/w32.swen.a@mm.removal.tool.html

The name of the removal tool is FxBeagle.exe

 

Following is a summary of what you should do to keep from being infected from this virus (or remove it if already infected) and other viruses:

  1. Set up your email software to so it does not automatically preview your email messages. For instructions on how to close the preview pane in Outlook Express, click on the following URL:

    http://www.asde.net/support/win9x/preview/prevpane.html

    If you use another email software (other than Outlook Express,) contact the vendor of that software for instructions or use the help feature of that software (if it has one.)

  2. NEVER open an email attachment unless you are expecting an attachment from the individual from whom you received the email. If you receive one, and were not expecting one, contact the person to verify they sent you the attachment and that it is virus free before opening it.

  3. If you suspect you are infected with the "Beagle" virus, download and run the removal tool. Click on the link below to go to Symantec's website to download the tool.

    W32.Beagle@mm (The name of the removal tool is: "FxBeagle.exe")

    You may want to print out the instructions too.

  4. Have a reputable antivirus software installed on your computer.

  5. Update your antivirus software for the latest virus definitions.

  6. Keep your Windows updated by installing all the "CRITICAL" updates from Microsoft.

    Sincerely, ASDE Computer Services